Acceptance
By using FixMate you agree to these terms. FixMate is a workshop-management tool for recording repairs, stock, device sales, expenses, payments, appointments and related business information.
Terms for using FixMate.
Please read these terms before using FixMate on iPhone, iPad, Mac, Apple Watch or the web.
Your account and your staff
You are responsible for your credentials, for every staff login and staff device you add, and for what those people do with the access you give them. Staff roles limit what each person can reach, but you choose who gets one. Remove a login, and remove the person from your shared shop, as soon as somebody leaves. Keep every device in your shop on a current version of FixMate.
Your records and your customers
You are responsible for your records, customer information, identity details, invoices, payments, tax reporting and backups, and for having the right to hold the customer information you enter. Verify anything before relying on it, and comply with the law that applies to your business.
Subscription and activation
A new FixMate Web workshop is activated by FixMate for a chosen period after your email address is confirmed. Access ends when that period ends unless it is renewed. Subscriptions bought inside the FixMate app are charged, renewed and refunded by Apple under Apple's terms, and cancelling is done in your Apple account rather than here. We may suspend or end an account that is used unlawfully, that is used to send unwanted messages to people, or that puts the service or other workshops at risk — where the situation allows, we will tell you first.
Links and messages you send to customers
Estimate, payment and live-status links place ticket details on a page that anyone holding the link can open. Send them only to the customer concerned, and disable a link when it is no longer needed. Status updates, reminders, review requests and offers are sent from your own WhatsApp or SMS: send them only to customers who expect them, and follow the messaging and marketing rules that apply to you. You remain responsible for what you choose to share this way.
Device sales, warranties and loyalty
When you sell devices, parts or accessories, or run buy-backs, refurbishing, warranties, loyalty points, discounts, birthday offers or referrals, these are your own offers to your customers. You set their terms and are responsible for honouring them, for the condition and lawful origin of devices you buy and sell, and for consumer-protection and tax rules that apply to them.
Suggestions and automation
FixMate can suggest prices from your past repairs and, on supported devices, use Apple Intelligence to tidy notes or draft messages. Analytics and forecasts are estimates. Suggestions can be wrong — check prices, wording and figures before you use or send them.
Counter kiosk
If you use kiosk mode, you are responsible for the device, for supervising its use in your shop, for the terms customers sign, and for reviewing every self check-in before work starts. Set a PIN before starting the kiosk, and use the device's Guided Access if you need a full lockdown.
Availability and backups
FixMate is provided on an “as is” and “as available” basis to the extent permitted by law. Features, connectivity, iCloud sync, printer and scanner compatibility, browser behaviour and availability are not guaranteed. Keep independent backups and verify exports, restores, invoices and payment records before relying on them.
Limitation of liability
To the maximum extent permitted by law, FixMate and its developer are not liable for loss, corruption, disclosure, deletion or unavailability of data; nor for lost business, payments, profits, revenue, tax liability, customer disputes, device damage, or indirect or consequential loss arising from use of, inability to use, export of, restore of, or reliance on FixMate. Use FixMate at your own risk and keep independent backups. Nothing here limits liability that cannot be limited under the law that applies to you.
Professional advice
FixMate is not legal, tax, accounting, payment-processing, consumer-protection or data-recovery advice. Obtain qualified advice for your business where needed.
Ending your account
You can stop using FixMate at any time. For FixMate Web, you can ask for your account and its data to be deleted by writing to support; in the app, Erase All Data removes your records from your devices and iCloud. Export anything you want to keep first, because deletion removes the workspace and its records.
Changes and contact
FixMate may update these terms when features, legal requirements or security practices change. Continued use after an update means you accept the revised terms, subject to applicable law. Questions can be sent to mail@haaa.in.