Make a backup before restoring, erasing, or moving to a new device. Set a backup password so the file can't be read on its own.
Clear help for your workshop.
Practical guidance for the FixMate app on iPhone, iPad and Mac, and for FixMate Web in your browser.
Email support ↗Using FixMate with staff? Keep every device in your shop on the latest version so private owner data stays private.
Check amounts, tax, and customer details before issuing invoices or closing the day.
IPHONE, IPAD & MAC
Using the FixMate app.
How do I create a repair ticket?+
On the Today screen, tap + (or New Ticket). Add the customer, then the device and problem — you can scan the IMEI, serial number or box label with the camera — then the price and due date, and save. Open the ticket at any time and tap the pencil to edit it.
How do I send a customer an update?+
Open the ticket and use Remind Customer, or the … menu → Send. Choose WhatsApp or SMS; the message opens ready to go and you tap Send. From the same menu you can share a PDF invoice or print it.
How do I back up and restore?+
Go to Settings → Data & Backup. Backups are saved to iCloud Drive automatically, and you can back up now or export to Files. Set a backup password to encrypt them — keep it safe, because it can't be recovered. Restoring replaces everything on the device; FixMate makes a safety backup of your current data first.
How do I add staff?+
Go to Settings → Team & Devices. Add staff with their own PINs and roles, and share the shop with their devices. Your costs, profit and salaries stay on your own devices. Staff devices need the latest FixMate version to join.
How do I connect a receipt printer, cash drawer or barcode scanner?+
Go to Settings → Receipt Printer & POS. Choose Bluetooth or a network printer (enter its IP address and print a test page). A cash drawer plugs into the receipt printer. USB and Bluetooth barcode scanners work in keyboard mode — scan on Counter Sale or Stock without tapping a field first.
How do I use the counter kiosk?+
Go to Settings → Team & Devices → Counter Kiosk on an iPad. Customers check themselves in and get a queue number; each check-in becomes a Pending ticket for you to review. To leave kiosk mode, press and hold the small lock in the corner and enter the owner or a staff PIN. For a full lockdown, also turn on Guided Access in the iPad's Accessibility settings.
How do I import my existing data?+
Go to Settings → Data & Backup → Import Data. Choose customers, stock or past tickets, pick an Excel (.xlsx) or CSV file, check the column matching and the preview, then import. Importing the same file twice adds nothing.
Why can't I delete a paid ticket?+
Tickets with payments or finished work are part of your accounts, Day Book and GST. Cancel them instead — their history stays in your reports. Unpaid open tickets can still be deleted.
How do I change the theme colour or app icon?+
Go to Settings → App → Theme Colour. The app recolours straight away, and the Home Screen icon changes to match when you close the picker.
How do I manage my subscription?+
Subscriptions bought in the app are handled by Apple. Manage or cancel them in your Apple account settings, and use Restore Purchases in the app if a new device doesn't show your plan.
FIXMATE WEB
Using FixMate in a browser.
How do I back up workshop data?+
Open Settings and use Export Encrypted Backup. Use a unique 12+ character password, keep it separately, and test a copy periodically—restoring replaces the current workshop data.
Can I work without internet?+
New browser profiles use Shared Device mode and require internet after reopening. On a device you control, Settings → This device & offline data can enable Private Device mode for an offline browser copy. Sign-in, cloud sync, customer links, subscription checks, and online services still require internet.
How do I move to another device?+
Sign in to the correct workshop account. Use Shared Device mode before transferring or returning a device, and use an encrypted exported backup only when needed.
Can I print invoices?+
Yes. Open a completed ticket and use Invoice / Save PDF. Check the preview before sharing or printing it.
NEED A HAND?
mail@haaa.in →Contact FixMate support.
Tell us your device, the FixMate version (Settings → App) and a short description of the issue. Never send passwords, PINs, backup passwords, payment credentials, or customer data by email. Support cannot recover deleted data or replace your own backups.